Win VIP App's Privacy Policy — Your information is safe with us

Win VIP App ("we", "us", "our") takes the privacy of users in Bangladesh seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use the Win VIP App website, mobile application, and related services.

By accessing or using the Win VIP App platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of Win VIP App's services.

We believe your data belongs to you. Win VIP App only collects what is necessary and never uses it beyond its intended purpose.

Win VIP App collects user information through various means. A detailed breakdown of the data collected is provided below:

Directly collected information

• Full name, date of birth, and national ID number (collected at registration).
• Mobile number and email address.
• Mobile banking number (bKash, Nagad, Rocket) — for payment processing.
• A copy of a national ID or passport submitted for KYC verification.
• Information provided when contacting customer support.

Automatically collected information

• Device type, operating system, and browser details.
• IP address and approximate location.
• Platform activity logs — login times, game history, and transactions.
• Cookies and session data.

Win VIP App uses collected data solely for specific, legitimate purposes. We never use your information for unrelated activities.

Win VIP App does not sell your personal data or share it for advertising purposes. However, limited information may need to be shared in certain specific circumstances:

• Payment Provider: Only the information necessary to process transactions is shared with mobile banking partners such as bKash, Nagad, and Rocket.
• Legal Obligations: We may be required to provide information to comply with court orders or government directives.
• Security Partners: Limited data may be shared with trusted security providers for fraud detection purposes.
• Business Restructuring: Users will be notified in advance in the event of any change in ownership of Win VIP App.

Win VIP App uses cookies and similar technologies to ensure the platform runs smoothly. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and support the core functions of the platform.
• Functional Cookies: Used to remember your language preference and account settings.
• Analytics Cookies: Platform usage statistics are analyzed to improve our services.
• Security Cookies: Used to detect fraud and unauthorized access.

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may cause some Win VIP App features to not function properly.

Win VIP App does not retain your data indefinitely. Specific retention periods are defined for each category of information.

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Financial Transaction Records: May be retained for up to 7 years to meet legal requirements.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 2 years after the issue is resolved.
• Log Files: Up to 12 months.

Every Win VIP App user has fundamental rights over their own data. We respect these rights and are committed to helping you exercise them.

To exercise any of these rights, contact the Win VIP App support team. We typically respond to requests within 30 business days.

Win VIP App uses industry-standard technologies and processes to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Account security is enhanced through OTP verification at login.
• Regular Security Audits: A third-party team of experts regularly audits the Win VIP App system.
• Firewall & Intrusion Detection: Advanced firewalls are active at all times to prevent unauthorized access.
• Staff Training: All Win VIP App staff undergo regular training on data protection practices.
• Data Backup: Regular secure backups of important data are maintained to prevent data loss in the event of any technical issue.

Win VIP App strictly prohibits registration by anyone under the age of 18. We take special care to protect the privacy of minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Age verification is conducted as part of the KYC process.
• If a minor registers by mistake, their data is deleted immediately.
• If parents have any concerns, they can reach out to the Win VIP App support team.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

Win VIP App may update this Privacy Policy when necessary. For any significant changes, we will:

• A notification will be displayed on the platform.
• You will be notified via SMS to your registered mobile number or by email.
• The date of any changes will be updated on this page.

Continued use of Win VIP App after any changes are made will be considered acceptance of the updated policy. We recommend visiting this page regularly.